All of the technicians were great but Sergey Volodin went above and beyond! I have an old orange Element that I love, & Sergey was GREAT. He helped me fix a problem I was having and explained everything to me. Excellent customer service!

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Went to look and price Honda Pilot. Had an excellent experience with sales rep Carlos Ortiz. He was extremely patient and polite. Answered all my questions. Listened to my concerns. Showed me all the different levels of Pilots available. ABSOLUTELY NO PRESSURE to buy...he even encouraged me to think about it longer. In the end I ended up buying the vehicle that I had been saving for. He made it a very enjoyable experience. I would highly recommend Carlos Ortiz if you would like a positive sales experience!

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When I think about my recent experience at Commonwealth Motors’ Honda Division, the Latin phrase “omne trium perfectum” comes to mind. When people tend to think of the rule of threes, negative connotations begin to perculate. That could not be further from the truth when one has had the pleasure of working with Lexi Palumbo, Enyel Moronta and John Murray. When my partner and I arrived at Commonwealth Motors, we had already visited several locations in the hunt for a Honda Odyssey Elite Edition. Our experiences ranged in all of them. Truth be told, we were thinking of going with the deal that was offered to us at another location. Then, my spouse asked me, “what is the name of that dealership that talks about shopping us last?” Before we knew it, we were driving to Commonwealth Motors to see if the slogan truly held up to consumer expectations. Lexi Palumbo, who has an amazing personality and disposition, immediately met us in the entryway in an effort to assist. She took great care of us to help determine our needs. Before long, we had the pleasure of meeting manager Enyel Moronta. The two of them worked hand in hand to sift through what we had already seen and the prices we were quoted. Enyel was superb in that he did not waste any time in getting to the bottom line of what we were looking to do and what Commonwealth Motors could offer. When we left Commonwealth Motors, it was clear that my partner and I very much liked both of their personalities. They treated us with the utmost respect and professionalism and they had exemplary mannerisms, all of which are very important traits to make a business a success. It was undoubtedly their characteristics that helped shape our decision to purchase our vehicle from Commonwealth Motors. The fact that they went out of their way to make sure that not only did we get a price that we were happy with, but that they also worked tirelessly to get the color combination we wanted is a true testament to their dedication of customer service. That night, we called Commonwealth Motors and said let’s do this. Shortly thereafter, we were in the finance office with John Murray. To say that John works hard is an understatement. He stayed late in the evening (along with Lexi and Enyel) so that we could accomplish the deal. His good-humored personality made us extremely comfortable, and in a short period of time, it was clear that he is very enthusiastic and devoted to the work he does. Not too many people can show a personality that says “I love what I do,” but his does (as does Lexi and Enyel). The smiles that he brought to our face while he worked to get us the best deal possible in financing made hours appear to be minutes. Every once and a while a business is fortunate enough to bring on employees that help propel a business forward and exceed customer expectations. That is what you got when you hired Lexi, Enyel and John. They are the epitome of a trifecta. I hope that you know how fortunate you are to have them as part of your team. If you want to continue to be successful, you need do everything in your power to make sure that they are always part of the team. Without a doubt, they met and exceeded our expectations and truly fulfilled the mission of Commonwealth Motors “shop us last … you’ll love us.”

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Mr. Carlos Ortiz was a very good salesman. He took time with me to find the right vehicle for the money I was willing to spend. He thoughtfully answered all my questions and made this buying experience pleasant and painless. He even took the time to go over all the details of the car when I came to pick it up. Mr. John Murray was also very helpful in guiding me during the financial process. He did everything he could to help get me the best pricing that would work within my budget. Excellent sales, excellent service all the way!

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Jane made the buying experience less stressful, she wasn't pushy and I liked her style very much. I was on the fence about buying but she got me off the fence and into the car. She's a very good sales person.

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